Frequently Asked Questions
Everything you need to know about your JOSEPH shopping experience.
What are your standard shipping times and costs?
We offer complimentary standard shipping on all orders over $300. Delivery typically takes 3-5 business days for domestic orders and 5-10 business days for international destinations.
What is the JOSEPH return policy?
Items can be returned within 28 days of receipt, provided they are in their original condition with all tags attached. Please note that for hygiene reasons, certain items like earrings or swimwear may be non-returnable.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing.
How do I ensure I choose the right size?
Each product page features a detailed 'Size & Fit' guide tailored to that specific garment. If you are between sizes, we generally recommend choosing the larger size for a more relaxed, contemporary silhouette.
Are your materials sustainably sourced?
At JOSEPH, we are committed to ethical sourcing. We prioritize high-quality natural fibers such as silk, cashmere, and organic cotton, working closely with certified suppliers to ensure environmental responsibility.