Returns & Exchanges
We offer a sophisticated and seamless returns process, allowing you to return items within 28 days of delivery provided they are in their original condition. Our commitment to quality ensures that every exchange or refund is handled with the utmost care and efficiency.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Parcel
Place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.
Complimentary Collection
Affix the pre-paid shipping label provided with your order and schedule a courier collection or drop off your parcel at a designated point.
Quality Inspection & Refund
Once our atelier receives your return, the items will undergo a quality check before your refund is processed to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing